The EcoPlast help centre
Everything you need to get started, connect and keep value moving.
19 answers
EcoPlast’s project scope places materials and parts on the marketplace with a DPP. Product publication requires a valid HTTPS passport reference. Suppliers should provide material or batch information and must check that the linked information is accurate.
No. A linked passport is a reference supplied with the listing. Independent certification, blockchain anchoring and passport verification require the relevant external services and are not implied by a link.
No. Sample listings are labelled as illustrative previews. They demonstrate the marketplace layout and cannot be purchased. Live listings, supplier accounts and transactions use the connected marketplace API.
EcoPlast Marketplace connects buyers with verified sellers offering secondary polymers, recovered automotive parts, upcycled products, and recycling services in one marketplace experience.
Create a buyer account if you want to browse, request quotes, purchase products, track orders, and manage invoices. To offer products or services, sign in as a customer and submit a Become a Provider request. An administrator must approve the application before supplier features are available.
Use marketplace search, category filters, listing type filters, price sorting, and supplier storefronts. Product listings can be purchased directly, while service listings usually start with a quote request.
Products are ready-to-order marketplace items with price and stock. Services are provider-led work where you describe your requirement and receive a quote before deciding whether to proceed.
Add product listings to your cart, review quantities, enter shipping details, place the order, and complete payment securely. After checkout, your order appears in purchases and invoices.
Open a service listing, submit your project details and budget, then wait for the seller to respond with a quote. You can review the quote and accept or reject it from your dashboard.
Buyers can track purchases, order status, payment status, invoices, and fulfillment progress from the buyer dashboard and purchase detail pages.
Sellers can create product or service listings from the seller dashboard. Listings include title, description, category, pricing mode, stock for products, and images.
Sellers receive notifications for important marketplace actions such as new quote requests, new product orders, completed payments, fulfillment updates, and buyer reviews.
Yes. Seller owners and permitted admins can invite team members and assign roles. Role permissions control whether a person can view, manage listings, handle orders, or manage the team.
Payments are processed through Stripe. Card details are handled by Stripe payment elements, while the marketplace records order, invoice, and payment status for tracking.
If a payment fails, the order remains available for review and retry where supported. You should confirm your card details, network connection, and order status before trying again.
Invoices are available in the buyer dashboard under payments and invoices. Order detail pages can also link to invoice and payment information.
Seller accounts can be reviewed and managed by platform admins. Verification helps buyers identify trusted sellers and gives admins control over marketplace quality.
Notifications appear in the dashboard and header bell. They help buyers, sellers, and admins keep track of orders, quotes, reviews, and operational updates.
Use the contact page or support email shown on the site. Include your order ID, quote request ID, or listing name so the support team can help faster.
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