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Give automotive plastics their next life.

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EcoPlastCIRCULAR
MARKETPLACE

Empowering circular operations across the automotive plastics value chain, from recovered material to remanufactured part.

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EcoPlast

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Funded by the European Union

Horizon Europe
Grant agreement No. 101182147

Views and opinions expressed are those of the author(s) only and do not necessarily reflect those of the European Union or European Research Executive Agency. Neither the European Union nor the granting authority can be held responsible for them.

© 2026 EcoPlast. All rights reserved.Project termsBack to top

The EcoPlast help centre

A little more clarity.

Everything you need to get started, connect and keep value moving.

19 answers

Why does a product need a Digital Product Passport?+

EcoPlast’s project scope places materials and parts on the marketplace with a DPP. Product publication requires a valid HTTPS passport reference. Suppliers should provide material or batch information and must check that the linked information is accurate.

Does a DPP link mean the material is certified?+

No. A linked passport is a reference supplied with the listing. Independent certification, blockchain anchoring and passport verification require the relevant external services and are not implied by a link.

Can I purchase the sample listings?+

No. Sample listings are labelled as illustrative previews. They demonstrate the marketplace layout and cannot be purchased. Live listings, supplier accounts and transactions use the connected marketplace API.

What is EcoPlast Marketplace?+

EcoPlast Marketplace connects buyers with verified sellers offering secondary polymers, recovered automotive parts, upcycled products, and recycling services in one marketplace experience.

Which account type should I create?+

Create a buyer account if you want to browse, request quotes, purchase products, track orders, and manage invoices. To offer products or services, sign in as a customer and submit a Become a Provider request. An administrator must approve the application before supplier features are available.

How do I find the right product or service?+

Use marketplace search, category filters, listing type filters, price sorting, and supplier storefronts. Product listings can be purchased directly, while service listings usually start with a quote request.

What is the difference between a product and a service listing?+

Products are ready-to-order marketplace items with price and stock. Services are provider-led work where you describe your requirement and receive a quote before deciding whether to proceed.

How does cart and checkout work?+

Add product listings to your cart, review quantities, enter shipping details, place the order, and complete payment securely. After checkout, your order appears in purchases and invoices.

How do quote requests work?+

Open a service listing, submit your project details and budget, then wait for the seller to respond with a quote. You can review the quote and accept or reject it from your dashboard.

Where can I track my orders?+

Buyers can track purchases, order status, payment status, invoices, and fulfillment progress from the buyer dashboard and purchase detail pages.

How do sellers create listings?+

Sellers can create product or service listings from the seller dashboard. Listings include title, description, category, pricing mode, stock for products, and images.

When do sellers receive notifications?+

Sellers receive notifications for important marketplace actions such as new quote requests, new product orders, completed payments, fulfillment updates, and buyer reviews.

Can a seller invite team members?+

Yes. Seller owners and permitted admins can invite team members and assign roles. Role permissions control whether a person can view, manage listings, handle orders, or manage the team.

Are payments secure?+

Payments are processed through Stripe. Card details are handled by Stripe payment elements, while the marketplace records order, invoice, and payment status for tracking.

What happens if payment fails?+

If a payment fails, the order remains available for review and retry where supported. You should confirm your card details, network connection, and order status before trying again.

Where can I find invoices?+

Invoices are available in the buyer dashboard under payments and invoices. Order detail pages can also link to invoice and payment information.

Are sellers verified?+

Seller accounts can be reviewed and managed by platform admins. Verification helps buyers identify trusted sellers and gives admins control over marketplace quality.

How do notifications work?+

Notifications appear in the dashboard and header bell. They help buyers, sellers, and admins keep track of orders, quotes, reviews, and operational updates.

How do I contact support?+

Use the contact page or support email shown on the site. Include your order ID, quote request ID, or listing name so the support team can help faster.

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